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Terms & Policies

Terms & Policies

By using and accessing this website, www.viaflowers.my, you are agreeing to be bound by the terms and conditions of the services provided by Creativelines Sdn Bhd.

The owner of the website would be ‘Creativelines Sdn Bhd’ (referred to as ‘Creativelines’ or ‘we’ henceforth), which is a company under the address of No 72, Jalan SS 20/26, Damansara Kim, Selangor, 47400 Petaling Jaya, Malaysia and is a registered company with the registration number of 614423-X.

‘The consumer’ would be the user of the website or the person making the delivery order. If the consumer makes an order of the goods to be received by another person, such person receiving the order would be deemed as ‘the recipient’.

In the event that consumer does not agree to the terms and conditions, the consumer
should not use or access the website. Creativelines reserves the right to modify, change and update these terms and conditions at any time through updating this website page.

The terms and conditions are stipulated as follows:

1. The Website

1.1 All content that has been published on each page of the website is for the usage of the consumer and for the purposes of imparting general information to the consumer. We do not have any obligation to notify the consumer of the changes made to the content of the website.

1.2 All pictures are mere advertisements and Creativelines will not be liable for any products that are not similar to what was represented.

1.3 We will not be responsible or liable for the accuracy of information published, although we will endeavour to ensure information published is updated and accurate. Creativelines will reserve its right to update any information and its terms and conditions at any point of time. It is not the responsibility of Creativelines to inform anyone of any changes made to the information of the website.

1.4 Should the website include links to other independent websites, we hold no responsibility over any substance published in those websites as Creativelines have no authority or control over the management of those websites. The links provided are not to advertise the content in those websites, but to facilitate the experience of the consumer with us by providing additional information.

2. Delivery Policy

2.1 All delivery orders made from the website would be entertained from Mondays to Saturdays except for Sundays and public holidays.

2.2 Preferred time deliveries are not available. Creativelines will undertake the responsibility to make punctual deliveries to the consumer or recipient on the prescribed day. Creativelines will not be held responsible if a delivery arrives late due to any circumstances impacting the availability of our delivery service or anything that is beyond the control of Creativelines. Such circumstances can include adverse weather conditions or force majeure.

2.3 It is your responsibility to ensure that the recipient is present at the time of delivery in the stipulated address to be delivered to. Additional costs would be imposed if a second delivery is to be conducted due to the absence of the recipient. No refund shall be entertained if the flowers have been duly delivered to the delivery address.

2.4 We would practice our best endeavours to deliver the products to the consumer. Creativelines reserve the right to exercise our discretion to cancel the order for any reason.

3. Cancellation policy

3.1 We reserve the right to cancel any transactions due to non-payment or providence of inadequate or inaccurate information that hinders the performance of services.

3.2 All orders can be cancelled by 10 am one (1) day before the stipulated delivery date and time. A processing fee of RM5 will be imposed on each refund made. You can cancel by contacting our office at creativelines77@gmail.com or +60 3-7710 4655.

4. It is to be understood that the nature of our products are perishable goods and therefore, will not consider any requests to return the goods. Creativelines would only accept requests for return of the product if it arrives to the consumer or recipient in an unreasonably damaged state (which would be taken to mean, a bouquet having more than half of the flowers perished).

5. Creativelines will use its best endeavours to ensure that any personal data will be private and confidential. Any use of personal data given would only be for the purposes in providing its services. Creativelines will not be liable or responsible for any personal data and information given and disclosure of such will be at the risk of the consumer.

6. Any dispute arising out of the use of the website would be subjected to the laws of Malaysia.

7. The website as a whole and all content incorporated into the website is the copyright of Creativelines. All rights are reserved.

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